Guarantee & Refund Policy

IF NEVER USED: If purchased from imako.com the Imako Cosmetic Teeth can be returned within 30 days for a full refund minus shipping charges. The product comes wrapped inside a sealed, clear plastic sleeve. If that sleeve is open, we consider the product contaminated, or “used”.

 

OPENED OR USED: Our customers can return used product within 30 days and receive $19.95 as a refund. We keep $20 as a ‘restocking’ fee, because we must dispose of contaminated product to protect the public health. Please flatten the used teeth in hot water, wrap in a baggie and mail in a regular envelope. Include your invoice or name & address.

 

Swapping is free if teeth are unused no matter where you purchased. Send us the teeth only in a regular envelope with your name and address and what you want.  Keep the rest of the kit and we will send the desired style & size.

Imako Purchase Options Cancellation Policy

At Imako, we strive to provide our customers with flexible purchasing options that fit their needs. Below is our policy regarding cancellations for different purchase options:

Standard One-Time Purchases

- Orders can be canceled within 1 hour of purchase, provided they have not yet been processed for shipping.

- Once an order has been processed or shipped, it cannot be canceled, but you may refer to our return policy for further assistance.

Subscription Orders (Smile and Save Club)

- Subscription cancellations must be made at least 24 hours before the next billing date to avoid being charged for the upcoming shipment.

- If an order has already been processed or shipped, the cancellation will take effect for the next billing cycle.

- You can manage your subscription or cancel it anytime through your account portal or by contacting our support team.

Pre-Orders & Backorders

- Pre-orders and backorders may be canceled for a full refund before the item ships.

- Once the order has been processed for shipping, the standard return policy applies.

For any cancellation requests or questions, please contact our customer support team at support@imako.com